They spent a great deal of time doing the job properly, making sure that every aspect of the alignment was done to an incredibly high standard. The car now handles as it should, no longer pulls to the right and the steering wheel is properly centered. Yes, it was a long drive from Canada but it was worth every mile of the trip. And I'll do it again the next time I need chassis service for this car. These people know Corvettes. Thanks Jeff.
Customer – insurance experiences
I want to thank you for doing a wonderful job bringing my car back to like-new condition. The car looks great. I appreciate all the time you had to spend negotiating with my insurance also.
As you know I received a message from the claims adjuster, Amanda, advising me to switch body shops because the appraiser told her “Jeffrey’s is difficult to work with in settling a claim”. I called Amanda back and informed her that was one of the reasons I wanted the work done there. My eight month old car with only 4,468 miles on it and I wanted it to still look like a “new car” after the repairs. Thanks again for a great job.
Last Month I had the misfortune of having my first automobile accident. When I called my insurance co to report the accident I was told that I could bring it to one of their preferred shops for repair. When I asked how that would benefit me, I was told that my repair would be guaranteed for as long as I owned the car and that my car would be scheduled in immediately and a rental vehicle would be arranged for me. I was told that if I brought my car to one of their shops that everything would be done for me. I told them that I would think about it.
When the appraiser came to look at my car to inspect the damage I was once again told that I could bring my car to one of their shops because then the repairs would be guaranteed. Again I told him I would think about it.
When I decided to have my repairs done I did not bring my car to one of their shop I have heard the advertisements about “steering” done by insurance co.’s and inferior repair work and I know that it is against the law. Because these shops are working with the insurance co.’s that are concerned with keeping the insurance co. satisfied, not the vehicle owner, who is the customer.
In December I had an appointment with the insurance adjuster, I had the unfortunate luck of hitting a deer at 55 mph with my Cadillac Deville.
During my appointment I told the adjuster that I was going to have my repair work done at Jeffrey’s Auto Body on Taft road in North Syracuse because I had used that particular body shop in the past and had found their finished product to be of superior quality. I told him my car was in “like new” condition and had no rust or other physical or mechanical problems and that I wanted it to be repaired to its previous condition. The adjuster then began to tell me about their program. He told me that there were repair shops that had contracts with them to repair vehicles to the specifications that the adjuster wrote and that I would only be liable for my $ 50.00 deductible. He then told me of 3 repair shops and explained their labor rates per hour and then stated Jeffrey’s higher labor rate and the fact the job was a big one and that would be a lot of money I would have to come up with. I asked the adjuster If he could tell me which of these shops could give me a comparable quality finished product as to what I would get at Jeffrey’s. He then said that Jeffrey’s does do a “nice job” but did not give me a name of someone as I asked.
The adjuster and I discussed aftermarket parts and I told him I did not want that, I wanted what was on the car that had been damaged. He assured me that there would be no aftermarket parts ordered because none came up on his computer as being available.
When I left with the print out of the estimate, I took it directly to Jeffrey’s Auto Body. At Jeffrey’s I saw their labor rate on a sign on the wall it was not the amount the adjuster had quoted to me, it was lower. I feel the adjuster was trying to influence me to go to their contracted shop. He incorrectly quoted me a higher rate than what Jeffrey’s charges and led me to believe I would have a lot of out of pocket expenses on my part that I should not go there. He also lied to me about the aftermarket parts because there were some listed on his estimate. I drive a very expensive luxury car and wanted it repaired to the condition it was prior to the deer mishap. I thought this is why I pay such high premiums.